Refund & Returns Policy

At Sponse, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return or refund under the following conditions.

1. Return Window

You may request a return within 14 days of receiving your order.

2. Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging with all included accessories.

3. Non-Returnable Items

For hygiene and safety reasons, used beauty tools, opened products, or items not in their original condition cannot be returned.

4. How to Request a Return

Email us at Support@sponse.us with your order number, the item you want to return, and the reason for your request. Our support team will guide you through the next steps.

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

7. Refund Timing

Approved refunds are sent to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.

For assistance, contact us:

🌐 Website: https://sponse.us/
📧 Email: Support@sponse.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043